Returns & Refunds policy
We request you to double-check the size of the product as it should serve your need of purchase. Confirm with the space available before placing the order or contact us for more specifications based on your use case.
Note: We do not offer Return/Exchange facility.
If you receive the wrong product (wrong size, polish, or other specification), we will replace it with the correct product as per your order. Please register a complaint within 72 hours of delivery.
If the product is damaged, we will assess the issue within 72 hours and decide on a suitable resolution, which may include repair, replacement, or other corrective measures.
For minor damages repairable locally, we will reimburse the genuine expenses.
For significant damages, we will replace the product.
Cancellation
Non-Customized Orders (Including Polish/Tile Change)
Within 24 Hours of Order Placement: 2.95% cancellation charge.
After 24 Hours of Order Placement: 50% cancellation charge.
After Order is Shipped: 100% cancellation charge.
Customized Orders (Made as per your specifications)
Within 24 Hours of Order Placement: 2.95% cancellation charge.
After 24 Hours of Order Placement: 50% cancellation charge.
After Order is Shipped: 100% cancellation charge.
Orders Delayed Beyond the Expected Delivery Timeline
Non-Customized Orders:
Delayed by 30 days from order placement (unless stated earlier):
0% cancellation charge if canceled before shipping.
100% cancellation charge if canceled after shipping.
Customized Orders:
Delayed by 45 days from order placement (unless stated earlier):
0% cancellation charge if canceled before shipping.
100% cancellation charge if canceled after shipping.
At our sole discretion
Note: Customers can request cancellation with their registered mobile number or email address by contacting us on WhatsApp or Email.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail saritaenterprises.org@gmail.com
Subject to Bikaner Jurisdiction